Refund policy

Last updated: September 2026

Zohanify is a Shopify agency offering scoped services (store design, redesign, migration, SEO, speed optimization, automation, and ongoing management). Because every engagement is custom work, this policy explains how cancellations, revisions, and refunds are handled.

Before Work Begins

Every project starts with a written scope and a fixed price, which you approve before any work or payment is taken. No work begins, and no charge is made, until you have approved the scope and price in writing (email or the accepted quote).

Cancelling a Project

• If you cancel before we start work on your approved scope, any deposit paid is refunded in full.
• If you cancel after work has started, you are refunded for the portion of the scope not yet delivered, minus work already completed.
• Once a project is fully delivered and handed off (e.g. theme published live, migration completed, report delivered), it is considered complete and is not eligible for a refund.

Revisions

Each service includes a reasonable number of revision rounds as stated in your project scope, so the final result matches what was agreed. Requests outside the original scope are quoted separately.

Recurring Services

For ongoing services (e.g. Monthly Store Management), you may cancel future months at any time; work already completed for the current billing period is non-refundable.

How to Request a Refund or Cancellation

Contact us at {{ email }} or call {{ phone }} with your order/project details. We aim to respond within 1 business day.