Boost Your Business with 10% OFF on Every Service – Apply Code WELCOME10

Refund and Returns Policy

1. Introduction

At Zohanify, we strive to provide high-quality Shopify services, including development, customization, SEO, and store optimization. However, we understand that situations may arise where a refund is necessary. This policy outlines our refund and return conditions.

If you have any questions regarding refunds, please contact us at:
📩 Email: info@zohanify.com
📞 Phone: +1 (786) 941 5172

2. Eligibility for Refunds

Refunds may be considered under the following conditions:
✅ If the project has not started after payment.
✅ If a service cannot be completed due to technical limitations on our end.
✅ If the final delivered project is significantly different from what was agreed upon.
✅ If a refund request is made within 7 days of payment and work has not commenced.

3. Non-Refundable Services

The following services are not eligible for refunds:
❌ Completed services – Once the project is delivered and approved by the client.
❌ Custom development work – This includes Shopify theme customization, app development, and API integrations.
❌ SEO & marketing services – Since SEO and digital marketing efforts take time, refunds will not be issued once work has started.
❌ Partially completed projects – If a project is in progress, a partial refund may be considered based on work completed.
❌ Urgent or Express Services – Any rush orders or priority work are non-refundable.

4. Refund Process

If you believe you are eligible for a refund, please follow these steps:

1️⃣ Submit a Refund Request

  • Email info@zohanify.com with your order details, reason for the refund, and any supporting evidence.

2️⃣ Review & Approval

  • Our team will review your request within 3-5 business days and determine if you qualify.

3️⃣ Processing the Refund

  • If approved, refunds will be issued to the original payment method within 5-10 business days.

5. Service Modifications Instead of Refunds

If you are not satisfied with our services, we highly encourage modifications before requesting a refund. We offer:
✔ Revisions & Fixes – We will correct any errors based on the initial project scope.
✔ Alternative Solutions – Adjustments to meet your expectations.

6. Chargebacks & Dispute Policy

If a chargeback is filed without prior communication, we reserve the right to:
❌ Blacklist the client from future services.
❌ Dispute the chargeback with proof of work delivered.
❌ Report fraudulent claims to the necessary authorities.

To avoid misunderstandings, please contact us before initiating a chargeback.

7. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. The latest version will always be available on our website.

8. Contact Us

If you have any questions about refunds or returns, feel free to reach out:
📩 Email: info@zohanify.com
📞 Phone: +1 (786) 941 5172